Returns & refunds
Food product
For hygiene and food-safety reasons, opened products cannot be returned.
Problem with your order
If your order arrives damaged, incomplete or incorrect, contact us within 48 hours of delivery with your order number and a photo. After checking, we replace the affected item or refund it.
Cancellation
You can cancel free of charge before your order is dispatched by contacting us with your order number.
How refunds are made
Card payments are refunded to the card through Ziina. USDT payments are refunded in USDT on the TRON network to a wallet address you give us. Cash payments are refunded in cash or as agreed with you.
Contact
TESANA INTERNATIONAL LTD · Lebanon · CR 6006522
info@tesana.international